Shipping policy

DOMESTIC SHIPPING (AUSTRALIA)

·       Processing Time: 1-3 business days

·       Delivery Options:

o   Standard Shipping: 3-7 business days (Free)

o   Express Shipping: 1-3 business days ($15 AUD)

·       Carbon-Offset Shipping: All orders include carbon-neutral delivery via Sendle.

INTERNATIONAL SHIPPING

·       Processing Time: 1-3 business days

·       Delivery Time: 5-14 business days (varies by destination)

·       Duties & Taxes: Customers are responsible for any customs fees.

TRACKING & COMMUNICATION

·       You’ll receive a tracking link via email once your order ships.

·       For urgent inquiries, email contact@voname.com.au.

MISSING OR DAMAGED PACKAGES?

Contact us within 48 hours of delivery with order details and photos. We’ll resolve it promptly.