Refund policy
1. Returns & Exchanges
We want you to love your Vonamê piece. If it doesn’t meet your expectations, you may return or exchange it within 14 days of delivery, provided:
- The item is unused, in original condition, with tags attached.
- Proof of purchase is provided (i.e., order number, order update email etc).
2. Refunds
- Approved returns will be refunded to the original payment method within 7 business days.
- Shipping costs are non-refundable, unless the return is due to a defect or error on our part.
3. Sustainable Return Process
To minimise waste, we encourage exchanges over refunds. If exchanging:
- We’ll cover return shipping for store credit or a replacement.
- Refunds (instead of exchanges) incur a 3% restocking fee to offset environmental costs.
4. Final Sale Items
The following cannot be returned or exchanged:
- Made-to-order or personalised items.
- Products marked "Final Sale" during promotions.
5. Damaged or Defective Items
If your item arrives damaged or flawed, contact us within 48 hours at contact@voname.com.au with:
- Order number
- Photos of the issue
- A small description and we’ll arrange a free return & replacement or full refund.
6. International Returns
Customers outside Australia are responsible for return shipping costs and any customs fees.
7. How to Initiate a Return
- Email contact@voname.com.au with your order number and reason for return.
- We’ll provide a prepaid return label (if eligible) or instructions.
- Ship the item back within 7 days of approval.
Our Commitment
Returns are processed with the same care as our products—ethically and sustainably. Rest assured, returned items in resalable condition are donated or responsibly repurposed.